Everything starts with a good and honest conversation.  For that to happen, we ask questions and we listen. Once we agree on the needed outcomes, we will develop the roadmap to take you there.  During the meeting, we will take care of the group process and monitor the flow to ensure that you and your team can focus your attention on the meeting content. We will take careful notes so we can debrief with you and take your ideas from concept to action.

Contract Chief Experience Officer

Organizations want to create memorable experiences not only for their members but also for their employees. Customer experience and employee experience are now two of the driving forces of business, however, many organizations do not have the capacity or financial resources to dedicate to this effort. That’s where we come in. Our team will work closely with your staff to learn about opportunities and pain points and to deliver a plan that will create a unique, sustainable competitive advantage focused on attraction, engagement/retention and development.

Brand Development

A brand is a promise and to be successful, it needs to be woven into everything you do – events, website, staff engagement programs, customer interactions and each touchpoint throughout the customer experience.  Our goal is to work with our clients ensuring that they have a clear vision of their journey, with an understanding that there is no one-size-fits-all approach. Throughout the process, we listen and we ask questions so that we can fully understand the situation and come up with a unique solution that will be impactful and long-lasting.

Cultural Assessment: Focus on Inclusion

As the case for diversity has become widely accepted in the for-profit and nonprofit worlds, inclusion remains the next frontier for organizations. Now that people have a seat at the table, how can they truly contribute? Unless we deliberately design a culture that is ready to embrace this challenge and develop leadership that is willing to have these sometimes uncomfortable conversations, we cannot affect real change. Through a series of interviews and assessments, we will help you explore your organizational culture through a DEI perspective. Working with your team, we will provide you with a roadmap to create a culture that fosters diversity, equity and inclusion and involves your volunteer leadership, members and staff.

merging culture and experience